SenseGiz’s digital transformation solution successfully helped the service centers to process more vehicles per day with shorter turnaround time and gave a 360 degree bird’s eye view of the service center operations to the management.
Problem Statement: A customer in 4-wheeler Sales & Service wanted to track the vehicles within a service centre, Calculate the time spent by each vehicle in a service bay, compare this time against the standard time and find bottlenecks, predict approximate delivery time of each vehicle and determine if the worker is within his workstation and how much time per day has he spent within his workstation.
Solution: To solve this problem, we have installed COINs on each bay and tagged each vehicle that enters into the service station with our FIND device. Each FIND with its unique ID is mapped to the registration number of the vehicle. Range of COIN and FIND are customized as per the area of each workstation and distance between two cars so as to filter out data from any adjoining FIND. By doing so, vehicles were tracked accurately within the service centres and at each bays/zones.
The service centre head was able to see the real time tracking of all vehicles within the facility on our dashboard and take actions accordingly to avoid congestion at zones and increase the efficiency of each zone. At any given point of time, the service head is also able to see how many vehicles are there in each zone, exact location of each vehicle, the average time taken by each vehicle in zone and take action in case the vehicle is delayed from the standard service time of each zone. The end customer is able to get the real time delivery status of his vehicle. Also, using our solution the service head is able to calculate the time spent by the worker within his work station and determine his efficiency. At the end of the day, we are increasing the overall efficiency of the entire service centre.
Efficiency: 25%-35% efficiency improvement across the shopfloor seen after deploying the solution.
Performance: 35%-45% performance improvement across the shop-floor after deploying the solution.
Baywise Tracking: Average time spent by the vehicle in each of the service bays which helped analyse the bay utilization and effectiveness of the operations.
Service Advisor Productivity: Average time taken by the service advisor which helped assess the efficiency of the advisors and eventually improvising the service time contributing to increased customer satisfaction.
Benefits: Increase in the number of vehicles serviced by 25% to 30% with reduced operating costs